Legal

Refund policy

In effect from 23 October 2026

If Pixelwright is not for you, ask for your money back within 14 days of the first payment of any plan, monthly or yearly, Founding and Student included, and you get all of it, no questions asked. Every account can also try Pro free for 14 days first, without a card.

How to ask

• Reply to the receipt email from Paddle, or find your order at paddle.net, or
• email support@pixelwright.app from the address you signed up with.

Paddle, our reseller and the merchant of record, returns the money to the way you paid. Banks usually show it within 5 to 10 working days. A refunded payment ends that plan; your projects stay in your account on the free plan.

Cancelling

You can cancel a subscription at any time. It stops renewing, and you keep your plan until the end of the period you paid for. A founding price stays yours while your subscription keeps renewing; if it ends and you come back later, the prices of the day apply. We email you 7 days before a yearly renewal, so it never comes as a surprise.

After 14 days

Renewals, and first payments older than 14 days, are not normally refunded, but if something went wrong, such as a renewal you meant to cancel or a service problem, write to us and we will make it right. This does not affect any rights you have under consumer law.